Refund policy

Thank you for choosing our custom-made jewelry! As each item is personalized specifically for you, we are unable to accept returns or exchanges once an order is placed. This is because custom pieces, including engraved name jewelry, cannot be resold.

We encourage you to carefully review your order, including all personalization details, before completing your purchase. If you have any questions or need assistance, please reach out to us before placing your order.

In the unlikely event that your item arrives damaged or there is an error with your customization, please contact us within 3 days of receiving your order, and we will be happy to assist you in resolving the issue.

We appreciate your understanding and support.